IT SUPPORT

Experts to build your company IT solutions

Orbital are IT Support and Solutions specialists for small to enterprise sized business. We partner with some of the largest global IT companies to provide enterprise level IT for any size of business. Our clients are mainly based in Hertfordshire, Surrey and London. 


We support all Microsoft based networks & PC environments. In addition we have specialist knowledge in supporting bespoke software products in vertical markets such as Insurance, Accountancy, Logictics, Property, Recruitment Agencies and many more. We offer two levels of IT support service as detailed below. 

“Pay as you go” Service - £95.00 + VAT p/hour

We can also offer remote or telephone support or we can travel to your site and carry out the necessary work at your convenience. We can support all Microsoft based networks and have partners to support Apple or other  For client’s with up to 50 PC’s on site we can offer the packages below. Clients with larger networks would need to be quoted on a bespoke basis.

 

IT as a Service (ITaaS) – £35.00 + VAT p/month per PC

Included Support:

  • Initial Health Check & Report
  • Priority Response – Within 2 hours
  • Remote Desktop Support via our support tool
  • Remote & Telephone support – 30 minutes per month per PC
  • Firmware & Automated Software Updates
  • 24/7 proactive PC/Network monitoring technology
  • Monthly Network and Patching Report
  • Router, Firewall, Switch and Network Management
  • 3rd Party Vendor Liaison and Management
  • IT Planning Advice
  • IT Budget Advice
  • Out of Hours Support
  • Procurement Services
  • Onsite Maintenance Support – Rate reduced by 15% 
 

Included Products:

  • Heimdal Security – Thor Vigilance Anti-Virus
  • Heimdal Security – Thor Foresight – Advanced Threat Protection (VectorN, DarkLayer Guard, X-Ploit Resillience)
  • Orbital RMM – Network Monitoring and Reporting
  • Remote Support Software
 

Recommended Products:

  • Microsoft Office 365 Cloud Solutions 
  • Hornet Security – E-mail Virus/Malware protection with Advanced Threat Protection (ATP) & Spam mitigation Solution
  • Microsoft Cloud Back as a Service powered by Druva 
  • Domain Name renewals & management
  • Web Hosting – Unlimited space, unlimited mailboxes, forwarders with your own control panel login.
 

The above package is on a per PC basis and for SME’s with under 50 users. Networks with servers or other more complicated on-site configuration may need a tailored quote after an initial network inspection. We also offer a Network inspection service to highlight areas of concern or improvement. We will look at your connection, network speeds, updates and patching on all devices, general configuration, security, network mapping and a full hardware/software audit.

Solutions

+44 (0)333 577 2273

help@orbital-it.com

Madison House
31 High Street
Sunninghill
Berkshire
SL5 9NP

Orbital Technology 2021
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