Orbital Technology

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Established 1999

+44 (0)333 577 2273
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IT SUPPORT

Orbital are IT Support and Solutions specialists for small to enterprise sized business. We partner with some of the largest global IT companies to provide enterprise level IT for any size of business. Our clients are mainly based in Hertfordshire, Surrey and London. 

We support all Microsoft based networks & PC environments. In addition we have specialist knowledge in supporting bespoke software products in vertical markets such as Insurance, Accountancy, Logistics, Property, Recruitment Agencies and many more. We offer two levels of IT support service as detailed below. 

“Pay as you go” Service - £95.00 + VAT p/hour

We can also offer remote or telephone support or we can travel to your site and carry out the necessary work at your convenience. We can support all Microsoft based networks and have partners to support Apple or other  For client’s with up to 50 PC’s on site we can offer the packages below. Clients with larger networks would need to be quoted on a bespoke basis.

 

IT as a Service (ITaaS) – from £39.00 + VAT p/month per PC

Included Support:

  • 24/7 call centre answered within 30 seconds by a real person
  • Initial Health Check & Report
  • Priority Response – Within 2 hours of office hours (9-5, Mon-Fri)
  • Remote Desktop Support via our support tool
  • Remote & Telephone support – 30 minutes per month per PC
  • Firmware & Automated Software Updates
  • 24/7 proactive PC/Network monitoring technology
  • Monthly Network and Patching Report
  • Router, Firewall, Switch and Network Management
  • 3rd Party Vendor Liaison and Management
  • IT Planning Advice
  • IT Budget Advice
  • Out of Hours Support (emergency’s only)
  • Procurement Services – Hardware, Software, Telephony & Internet. 
  • Onsite Upgrade or Maintenance Support – Normal hourly rate reduced by 15% 
 
Included Products:
  • Orbital RMM – Network Monitoring and Reporting
  • Remote Support Software
 
Recommended solutions
  • Microsoft Office 365 Cloud Solutions 
  • Heimdal Security – Endpoint Anti-Virus
  • Heimdal Security – Endpoints Advanced Threat Protection (VectorN, DarkLayer Guard, X-Ploit Resillience)
  • Heimdal Security – Ransomware Encryption Protection
  • Hornet Security – E-mail Virus/Malware protection with Advanced Threat Protection (ATP) & Spam mitigation Solution
  • Keeper Security – Secure Password Management
  • Bluedog Security – 24/7 AI Security Operation Centre to monitor & protect your company users and data
  • Microsoft Cloud Back as a Service by Druva or Hornet Altaro
  • KnowBe4 – Cyber Security training for your staff
  • CyberSmart – Become Cyber Essentials certified and enable continuous compliance (compulsory for some sectors)
  • WP Sec – WordPress security scanning
  • Domain Name renewals & management
  • Web Hosting – Unlimited space, unlimited mailboxes, forwarders with your own control panel login.

The above package is on a per PC basis and for SME’s with under 50 users. Networks with servers or other more complicated on-site configuration will require a tailored quote after an initial network inspection. We also offer a Network inspection service to highlight areas of concern or improvement. We will look at your connection, network speeds, updates and patching on all devices, general configuration, security, network mapping and a full hardware/software audit.
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